Referrals and Allocation.

This provision will provide specialist services geared to meet the needs of mothers and babies (father and baby). Due to the vulnerability of some service users, and given its locality it will provide a safe and secure placement. The placements will be offered to Local Authorities mainly Health and Social Care. This will be a national resource and made available to various Local Authorities. This offer will encompass single or block purchasing, we will also operate a referral process, a waiting list will be operational pending a suitable joint assessment process. There is no specific timeframe as to how long resident can remain at the cottages, however regular risk and needs assessments will determine whether it continues to be a suitable placement.

Mental Health Drug & Alcohol Services will also be offered, alongside a wraparound service working closely with local specialist departments. The local community will not be omitted as this will be on their doorstep it will enhance their service provision and they will be invaluable to our service.

Client involvement and feedback procedure

(compliments, comments and complaints)

We acknowledge we have a responsibility to monitor and inspect the availability and quality of our care services in our organisation encouraging ongoing improvements in the quality of services we provide.

We endeavour to ensure suitable communication methods are in place, and this is monitored by our Housing and Support Manager and in preparation for ongoing internal and external audits and inspections.

The Manager will complete a Monthly Service Monitoring Form incorporating the views of the service users, clients, family/advocates and staff. The Manager will review any areas of concern and suggestions to improve best practice within the organisation. This forms part of the Manager’s on-going supervision to support workers including monthly multidisciplinary team meetings as well as weekly briefing sessions and daily handover meetings.

Risk and Needs Assessment are completed with the service user, client and any involved relevant parties, risk assessments will be ongoing. Where there is a concern that a client may not have capacity to make a decision regarding risk, but they wish to take what is seen as an unreasonable risk, we would ensure that due consideration is given on a multi-disciplinary basis.